Greeter - Rhythm on Monroe

About this role

Rhythm on Monroe is seeking a warm, professional, and energetic Greeter to serve as the first and last impression guests experience when visiting our upscale restaurant in the heart of Huntsville, AL. The Greeter is the face of the restaurant—managing guest arrivals, handling reservation calls, fielding menu inquiries, and providing information about parking and scheduled events—while maintaining a warm, welcoming smile and speaking clearly and professionally with an accommodating tone at all times. The role requires composure and hospitality whether managing a busy Friday night waitlist or assisting with special occasion reservations. This is a part-time, hourly position requiring day and evening availability, including weekends and holidays. Employees must adhere to their assigned weekly schedule; any call-outs must be approved by the Manager on Duty prior to the scheduled shift and accompanied by a doctor’s excuse. Candidates with prior hosting experience in an upscale or fine dining environment are strongly encouraged to apply.

A Day in the Life

A typical shift begins by reviewing the reservation list, noting special events or large party bookings, and ensuring the host stand is clean, organized, and stocked with menus and materials. As guests arrive, you greet each one warmly, confirm or take reservations, manage the waitlist, and communicate table availability with the floor team. Throughout the shift, you field incoming phone calls for reservations, menu questions, parking directions, and upcoming events, maintaining a calm, professional presence in a potentially busy environment. You will work at a fast pace while remaining approachable and composed with guests, team members, and managers. As the evening winds down, you assist with closing duties at the host stand, thank departing guests warmly, and help set up for the next shift. Success is measured by guest satisfaction, seamless table management, and consistently representing the Rhythm on Monroe brand with grace and professionalism.

Responsibilities

• Greet and welcome all guests upon arrival and provide a warm farewell upon departure, serving as the first and last impression of the restaurant.
• Answer incoming phone calls to assist with reservations, menu inquiries, parking information, and scheduled event details in a clear and professional manner.
• Manage the reservation system and waitlist using technology-driven systems and devices to ensure accurate seating and minimal guest wait times.
• Adhere to all safety and sanitation requirements and maintain excellent personal hygiene and a neat, clean, and professional appearance at all times.
• Communicate effectively with floor managers and servers to coordinate table availability, special requests, and guest flow throughout the dining room.
• Assist guests with special accommodations, including large party arrangements, accessibility needs, and event-related inquiries.
• Monitor the entrance and lobby area to ensure a welcoming, organized, and clutter-free environment throughout the shift.
• Maintain composure and an approachable demeanor while working in a fast-paced environment with guests, team members, and management.
• Manage guest arrivals; confirm or take reservations; manage the waitlist; and communicate table availability with the floor team.
• Field incoming calls throughout the shift for reservations, menu questions, parking directions, and upcoming events while maintaining a calm, professional presence.
• Work at a fast pace while remaining approachable and composed at all times.
• Perform opening tasks such as reviewing reservations, noting special events or large party bookings, and ensuring the host stand is clean, organized, and fully stocked with menus and materials.
• Assist with closing duties at the host stand, ensure departing guests are thanked warmly, and help set up for the next shift.
• Uphold Rhythm on Monroe’s brand standards with grace and professionalism every shift.
• Provide information about parking and scheduled events to guests.
• Maintain an infectious, warm, and welcoming smile and speak clearly and professionally with an accommodating tone.

Requirements

Required

• ! High School Diploma or GED.
• ! Must pass a background check prior to beginning employment.
• ! 1–2 years of hosting or front-of-house experience in a restaurant setting.
• ! Availability to work day and evening shifts, including weekends and holidays.
• ! Ability to stand for extended periods of time and lift a minimum of 25 lbs.
• ! Strong communication skills with high attention to detail and proficiency with electronic and computer systems.
• ! Ability to maintain a neat, clean, and professional appearance consistent with upscale dining standards.
• ! Warm, professional, and energetic demeanor; ability to maintain an infectious, welcoming smile and speak clearly with an accommodating tone.
• ! Ability to maintain composure and an approachable demeanor in a fast-paced environment.
• ! Reliable attendance and adherence to assigned weekly schedule; any call-outs must be pre-approved by the Manager on Duty prior to the scheduled shift and accompanied by a doctor’s excuse.
• ! Ability to coordinate table availability, guest flow, and special requests in collaboration with managers and servers.
• ! Organizational skills to keep the host stand and lobby area clean, stocked, and organized.
• ! Customer service excellence and ability to represent the Rhythm on Monroe brand with grace and professionalism.
• ! Ability to learn and communicate menu details, parking directions, and scheduled event information to guests.
• ! Capability to assist with large party arrangements and accessibility accommodations.
• ! Professional phone etiquette and clear, courteous verbal communication.

Preferred

• Prior hosting experience in an upscale or fine dining restaurant environment.
• Experience using restaurant reservation management platforms such as OpenTable, Resy, or similar systems.
• Bilingual communication skills, particularly suited to high-volume or diverse guest environments.
• Demonstrated ability to de-escalate guest concerns calmly and professionally with minimal management intervention.

Benefits of joining Spur